Wellformed AI

Legal

Billing, cancellation and refunds

Clear rules, no surprises. You can try every free tool before paying, cancel any paid plan in two clicks, and we fix any billing mistake quickly.

Effective October 26, 2026Written in plain English
The short version
  • The free tools are free, with no account and no card.
  • Practice Pro is $79 a month or $790 a year and renews automatically until you cancel.
  • Cancel any time from your account. You keep access until the end of the period you paid for and are never charged again.
  • Because you get immediate access to the paid service, payments are final and we don’t refund partial periods.
  • Duplicate charges, billing errors and charges after you cancelled are always refunded in full.
Try firstEvery check behind Practice Pro is available free on the site.
Cancel in two clicksAccount → Manage billing → Cancel. No call, no form.
No surprise chargesPrice shown before you pay. 30 days’ notice of any change.
Mistakes fixed fastBilling errors refunded in full, usually within two business days.

Try before you pay

Everything Practice Pro checks can be checked free, one person or 500 at a time, with no account: the exclusion check, the bulk check and the NPI lookup. What you pay for is the monthly re-screening of your saved list, done for you, with the dated record emailed to you. We ask you to try the free tools first so you know exactly what you are buying.

How subscriptions are billed

  • Price. Practice Pro costs $79 a month or $790 a year per practice, in US dollars, plus any sales tax or VAT shown at checkout. The full price is shown before you pay.
  • Automatic renewal. Your plan renews automatically at the end of each month or year, at the same price, using the card you gave, until you cancel. Your next renewal date is always shown in your account.
  • Payment methods. Payments are processed securely by our payment provider. We accept the cards and payment methods shown at checkout, such as Visa, Mastercard, American Express and Discover. We never see or store your full card number.
  • Price changes. We will email you at least 30 days before any price change takes effect, so you can cancel first if you wish.
  • Receipts. A receipt is emailed for every payment, and past invoices are available from “Manage billing”.

Cancelling

Sign in to your Practice Pro account, choose Manage billing and then Cancel plan. That’s it: no phone call, no retention form. You can also email [email protected] and we will cancel it for you.

  • Cancellation takes effect at the end of your current paid period. Monitoring and your monthly record continue until then.
  • You will not be charged again after you cancel.
  • You can resume before the period ends and keep your saved list. After it ends, you can still sign in to see or delete your list.

Refunds

A paid plan gives you immediate access: your list is saved, screened and monitored from the moment you subscribe, and the free tools let you test the service first. For that reason, payments are final once a billing period has started, and we do not refund partial months or partial years, including when you cancel part-way through a period or stop using the service.

This does not affect any right you have under the law where you live that cannot be excluded by contract.

When we always refund

We refund in full, without argument, when the mistake is ours or the bank’s:

  • You were charged twice for the same period.
  • You were charged after you cancelled, or charged a price other than the one shown to you.
  • A charge was made without your authorization (please also tell your bank).
  • We could not deliver the monthly screening for a period because of a problem on our side and could not fix it within that period. We refund or credit that period.

Email [email protected] with the date and amount. We reply within two business days, and refunds go back to the original card; banks usually show them within 5–10 business days.

Custom projects

Websites, portals, apps and automations are quoted individually, in writing, before any work starts. Unless the written quote says otherwise:

  • Deposit. A deposit is paid to book the project. It covers planning and reserved time and is non-refundable once work has started.
  • Milestones. Later payments are tied to milestones you approve. Payments for approved milestones are non-refundable.
  • If we can’t finish. If we are unable to complete the project, we refund what you paid for any part of the work not yet delivered.
  • Changes. Work outside the agreed scope is quoted separately before it is done.

Buyers in the EU and UK

Consumers in the European Union and the United Kingdom normally have 14 days to withdraw from an online purchase. For digital services that start straight away, that right ends once the service begins, if you agreed to immediate access. At checkout you ask us to start the service immediately and acknowledge that you lose the right to withdraw once it starts. Our plans are designed for businesses; if you are buying as a consumer and this matters to you, contact us before subscribing.

Billing questions and disputes

If anything about a charge looks wrong, please email [email protected] first. Most issues are fixed the same day, and it is much faster than a bank dispute.

You always keep your right to dispute a charge with your card issuer. If a dispute is opened, we provide the issuer with the records of the purchase: the price and terms shown at checkout, your agreement to them, your sign-ins and the monthly records delivered. If a payment is reversed, the plan is paused until the balance is settled.

Contact

Wellformed AI is operated by Kumar Anuraj, trading as Wellformed AI, Lucknow, Uttar Pradesh, India. Email [email protected]; we reply within two business days. See also our Terms of Service and Privacy Policy.